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Privacy Policy

PRIVACY POLICY

We have created this privacy policy to demonstrate our firm commitment to protecting information you submit. This privacy policy only applies to transactions made, and data gathered, on the FrontRowManilow, and does not apply to any other transactions, information, web site or Internet, telephone or offline point of contact between Front Row Productions and you or other consumers. Please review this privacy policy periodically as we may update it from time to time. This privacy policy was last revised on May 7, 2007. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time. You agree that by using the Site you are expressly and affirmatively consenting to our use and disclosure of the information that you provide, and consenting to receive emails, as described below in this privacy policy.
Who We Are
When we say "we" or "FrontRowManilow" or “FRM” or “Front Row Productions” or “FRP” in this privacy policy, we mean Front Row Productions, a Nevada Limited Liablity Company. Accordingly, all information we receive may be shared among the different parts of Front Row Productions in connection with Front Row Productions's operations, and all information that is subject to this privacy policy will be used in accordance with this privacy policy by all parts of Front Row Productions. Companies that are not part of Front Row Prodcutions are referred to in this privacy policy as "others," "other companies" or "third parties." Companies that are affiliated with artists for whom we sell tickets are referred to as “Artist Sites”, “Artist Companies” or “Artists”.
Information We Collect From You
In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect "contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address (if any)), "financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and "demographic information" (e.g., zip code, postal code, hometown, gender, purchase history information, posting and sales information and age as well as IP addresses that are not unique to your computer) from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.
How We Use Contact Information; Responsibility Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance
We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you order, post or sell tickets (including event confirmations, changes and cancellations) or participate in auctions. In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.
Contacting You for Offers and Promotions.
After you provide us with an email address in connection with ordering tickets through the Site or registering with the Site, or in connection with any Special Offers as described below, you will be on our “Contact List”. The collected information of those on our contact list is never shared with others, except the specific Artist for whom you purchased or attempted to purchase tickets. "Promotional emails" are emails that are sent solely for promotional purposes. By submitting an email address to us, you agree that Front Row Productions (on behalf of itself or on behalf of others) and the Arists previously described may send promotional emails to that email address until such time that you so indicate your preference not to receive them. Because many consumers like to receive some, but not all, types of promotional emails, we may provide you with the opportunity to choose which types of promotional emails you do not want to receive. Please note that if you ask not to receive promotional emails from FRP, you may still receive promotional emails during the next 72 hour period (as it may take some time for your preferences to be updated throughout our computer systems), you may still receive non-promotional emails from FRP, and you may still receive emails from certain others (including, but not limited to, Event Providers (defined below)), and Artists; please read the rest of this privacy policy to learn how others and Artists may contact you.
Providing Event Providers with Contact Information
FRP sells tickets on behalf of others; it does not produce or otherwise bring you events. Venues, promoters, Artists, artists' representatives and fan clubs, teams, leagues and others are involved in, produce and bring you events. When you see the word "Event Providers" in this privacy policy or on this web site, it means those described in the preceding sentence and their contractors. When you use FRP to order or try to sell tickets (or to register while attempting to order Tickets), instead of providing your information directly to Event Providers, you provide your contact information to FRP who may then pass that information on to the Event Providers on your behalf-in fact, when you bid in an auction or order, or register to bid in an auction or to try to order tickets through FRP, you consent for us to provide your email address and other information to the Event Providers. Also, when you elect to receive alerts regarding a specific Event Provider, we may share your email address with that Event Provider. Sharing information with Event Providers will allow Event Providers to contact you using the email address or other contact information you provided. If, before we provide your contact information to an Event Provider, you request not to receive promotional emails from FRP, then we will pass that request on to the Event. Nonetheless, because Event Providers are not part of FRP, Event Providers are not subject to this privacy policy and may still use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Event Provider's privacy policies, or you do not want to receive communications from a particular Event Provider, or you have other questions, instructions or concerns to which you would like an Event Provider to respond, then you must contact that Event Provider directly. Also, you may contact an Event Provider directly to learn whether you may purchase tickets to the Event Provider's event anonymously (i.e., without having that Event Provider receive your contact information) by purchasing tickets directly through the Event Provider's box office using cash instead of purchasing through FRP.
Providing Merchants with Contact Information
In addition to selling event tickets on the Site, FRP may sell other goods or services, allow you to make reservations, or allow you to participate in (or register for) contests, sweepstakes or other offers or programs (such as discount or rewards programs, magazine subscriptions, hotel bookings or cruises) on the Site. Typically, these goods, services, contests, sweepstakes or other offers or programs ("Special Offers") for which you make purchases, orders or reservations, or for which you participate in or register, are provided by third parties ("Merchants"). Consequently, if you elect to engage in a Merchant's Special Offer, FRP may provide that Merchant with your contact information - in fact, when you elect to engage in a Merchant's Special Offer you consent for us to provide your email address and other information to that Merchant. Because Merchants are not part of FRP, Merchants are not subject to this privacy policy and may use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Merchant's privacy policies, or you do not want to receive communications from a particular Merchant, or you have other questions, instructions or concerns to which you would like a Merchant to respond, then you must contact that Merchant directly.
Divulging Your Contact Information for Legal and Administrative Reasons.
We may disclose specific contact information when we determine that such disclosure will be helpful to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of FRP or other visitors to the Site or users of services or products provided by FRP or to take part with others in joint anti-fraud activities. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of FRP.
Providing Non-FRP Affiliates with Contact Information.
We may also share your contact information with our Non-FRP Affiliates (defined below), but each Non-FRP Affiliate who receives your contact information will comply with the terms of this privacy policy with respect to its use and disclosure of the contact information we share with it, unless the Non-FRP Affiliate is also receiving it because it is an Event Provider or Merchant as described above (in which case it will not be required to comply with this privacy policy with respect to its use or disclosure of such information). When we say "Non-FRP Affiliates" we mean FRP's subsidiaries, parents and affiliates (and businesses owned by FRP and such companies) that are not part of FRP (please see the above paragraph entitled "Who We Are" to see how "FRP" is defined).
Other Instances where Contact Information may be Shared.
If you are opted out of receiving all promotional emails, then we will not share your contact information with unaffiliated third parties, unless we are otherwise permitted to under this privacy policy (for example, we will still be permitted to share your contact information with Event Providers, Artists, or Merchants but only to the extent permitted above). If you do not opt out of receiving all promotional emails, then we may share your contact information if we believe it makes business sense. These third parties may communicate directly with you about their products and services.
Responsibility

FRP will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom FRP is allowed to disclose your contact information under this privacy policy.

How We Use Financial Information; Responsibility
We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions on the Site, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes. We may provide your financial information to Event Providers, primarily for facilitating "will call" ticket pick up, dispute resolution and customer service at the event venue on the date of the event, and may provide your financial information to those Merchants who are providing you with the goods, services or reservations you purchase or order, or who are administering the offers or programs you enter through this Site (or you enter through another site after clicking on a link on this Site promoting such an offer or program).

We may disclose specific financial information when we determine that such disclosure may be helpful to comply with law, to cooperate with or seek assistance from law enforcement to protect the interests or safety of FRP or other visitors to the Site or users of services or products provided by FRP or to take part with others in joint antifraud activities. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of FRP.

FRP will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom FRP is allowed to disclose your financial information under this privacy policy.
How We Use Demographic Information
We may use your demographic information to perform business analyses or to tailor the Site and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact information or financial information, we may also share your demographic information along with it.
Information Other Web Sites Collect From You
On the Site, we place links to other web sites operated by other parties. Some of these other web sites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other web sites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other web sites or these other web sites' business practices, and that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.
Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.
Cookies
Like most websites, the Site uses cookies to help it keep track of your purchases and other activity on the Site and enhance your experience on the Site. We also use cookies to deliver content specific to your interests and to facilitate the retrieval of information so you do not have to re-enter it each time you visit the Site. On the Site, others may place or read cookies on your browser as well. If you wish to disable these cookies, the "help" portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of the Site.
Our Security Precautions; Geographic Location of Information
The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.
Public Areas
The Site may provide you with the opportunity to post information for display in areas of the site that are accessible to viewing by the general public ("public areas"), including, but not limited to, bulletin boards, chat rooms and user-submitted concert or other event reviews. This privacy policy does not apply to any information that you submit for use in public areas. We ask that you do not submit any contact information or financial information for display in public areas, as other people who use the Site will see it. If you submit such information for display in public areas, FRP cannot prevent it from being used in a manner that violates the law, your personal privacy or your safety. By submitting such information for display in public areas, you assume the risks and sole liability arising as a result of such information being displayed.
How You Can Access and Update Your Email Preferences, Contact Information and other Information; Deleting Information
You may click on the Site's Login link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) which types of promotional emails you want (or do not want) to receive from us. If you would like to delete an account that contains your information, please contact customer service. Please note that deleting your account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.

Please note that changing information through your profile, or otherwise opting-out of receipt of email communications from FRP and third parties (other than Event Providers or Artists or others for whom you cannot use the Site to cause an opt-out to be effective as stated above) will only change the data reflected in your account for purposes of transacting future business on the Site and for managing future communications from FRP. If FRP has already provided your information to a third party before you have changed it in your account, then it is possible that the third party will not receive an update of the information reflecting the change.
How to Contact Us Regarding Privacy; Notice
If you have any questions or concerns about this privacy policy or would like to contact us regarding the information you have submitted to us, you can contact us at the following addresses:
To contact us:
By email : cs@frontrowmanilow.com

By Mail :
Privacy Officer
c/o Legal Department
Front Row Productions.
955 S. Virginia Street, Suite 116
Reno , Nevada 89502

If you wish to exercise a legal right that you may have under California law to learn whether we have disclosed your personal information to third parties for direct marketing purposes, please send a letter to the Privacy Officer at the address listed above requesting to know the type of such information we shared and the kinds of companies with whom we have shared it for such purposes, and we will tell you. If, to the extent required by law or otherwise, we notify you that the security of the information you submit has been compromised, then you agree that we may give you such notice by email instead of by regular mail.

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